Privacy Policy

1. Information We Collect

We collect information that you provide directly to us, that we collect automatically, and that we receive from third parties.

• Personal Information: When you create an account, we collect information such as your name, email address, and username. If you subscribe to a paid plan, our third-party payment processors will collect your payment information.
• User-Generated Content: We collect the content you create, upload, or generate while using our Services. This includes the personas you design, the workflows you build, the inputs you provide to simulations, and the text, audio, and images generated during those simulations ("User Content").
• Usage and Technical Data: We automatically collect data about your interactions with our Services. This includes your IP address, browser type, operating system, device information, pages visited, time spent on pages, and the actions you take within the platform.
• Communications Data: We collect information you provide when you contact us for customer support, provide feedback, or otherwise communicate with us.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide and Maintain Services: To create and manage your account, process subscriptions, and run the simulations and workflows you design.
• To Improve Our Platform: To understand how users interact with our Services, allowing us to enhance functionality, improve the user experience, and develop new features.
• For Research and Development: To train and refine our own proprietary AI models. [cite_start]The data used for this purpose is anonymized and aggregated to protect your privacy[cite: 154, 155].
• To Communicate with You: To send you important service-related announcements, security alerts, and support messages. We may also send marketing communications, which you can opt-out of at any time.
• For Security and Fraud Prevention: To monitor for and prevent malicious, deceptive, fraudulent, or illegal activity.
• To Comply with Legal Obligations: To adhere to applicable laws, regulations, and legal processes.

3. How We Share Your Information

We do not sell your personal data. We may share your information with the following parties under specific circumstances:

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• Third-Party AI Model Providers: Our platform orchestrates multiple best-in-class AI models[cite: 8, 49]. [cite_start]To run simulations, we send parts of your User Content (such as prompts and persona details) to these providers, which may include OpenAI, Google, Anthropic, and others[cite: 51]. [cite_start]We implement data minimization techniques to send only the data necessary for the task[cite: 252].
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• Service Providers: We use trusted third-party vendors for payment processing, cloud hosting (Microsoft Azure)[cite: 216], analytics, and other services necessary to operate our platform. These providers are bound by confidentiality obligations.
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• The Co-Creation Community: If you choose to share your personas or workflows in the public marketplace, other users will be able to view and use that content[cite: 126, 127].
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• Legal Compliance and Protection: We may disclose your information if required by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect our rights or property, or ensure the safety of our users.

4. Data Security

We implement technical and organizational measures designed to protect your information from unauthorized access, use, or disclosure. This includes data encryption, access controls, and secure development practices. However, no internet transmission is ever completely secure, and we cannot guarantee the absolute security of your data.

5. Data Retention

We retain your personal information for as long as is necessary to provide the Services to you, or until you request its deletion. We may retain certain information for longer periods if required for legal, tax, or regulatory reasons, or for legitimate and lawful business purposes such as security and fraud prevention. Anonymized data may be kept for research and development purposes indefinitely.

6. Your Data Protection Rights

Depending on your location, you may have the following rights concerning your personal data:

• Right to Access: You can request a copy of the personal information we hold about you.
• Right to Rectification: You can request that we correct any inaccurate or incomplete data.
• Right to Erasure (Deletion): You can request that we delete your personal data, subject to certain legal exceptions.
• Right to Restrict Processing: You can request that we limit the processing of your personal data under specific circumstances.
• Right to Data Portability: You can request that we provide your data in a structured, machine-readable format.
• Right to Object: You can object to our processing of your personal data, particularly for marketing purposes.

To exercise any of these rights, please contact us at the email address provided below.

7. Children's Privacy

Our Services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at:

Email: support@personifai.net